Refund policy

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Returns & Refunds Policy

Last updated: [Insert Date]

Overview

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at:

📧 foreverandalwayscrafts@gmail.com

If your return is accepted, we will provide instructions on how and where to send your package.

Important: Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

The item is defective or damaged
You received the wrong item

We will evaluate the issue and work with you to make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

Custom products (such as photo magnets, personalized orders, or any item made using customer-submitted images)
Sale items (if applicable)
Gift cards (if applicable)

Custom products are made specifically for you and are non-refundable and non-returnable once production has begun or the item has been delivered.

We also do not accept returns on hazardous materials, flammable liquids, or gases.

Exchanges

The fastest way to receive the item you want is to return the eligible item you have (if applicable). Once the return is accepted, you may place a separate order for the new item.

Please note: exchanges are not available for custom products.

European Union 14-Day Cooling Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Proof of purchase is required.

This right does not apply to custom or personalized items once production has begun.

Refunds

We will notify you once we have received and inspected your return and inform you whether the refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at: